Privacy Policy

Effective Date: June 10, 2026

Website: https://www.lugenzim.tech

Business Name: LugenZim Tech

Proprietor: Nephi Mupombwa Moses Lurie

Country of Operation: Republic of Zimbabwe

1. Introduction

Welcome to LugenZim Tech.

LugenZim Tech respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, purchase our products, create an account, contact us, or interact with our services.

Our website provides access to original literary works, including books, poetry collections, eBooks, audiobooks, and related creative products.

By accessing or using https://www.lugenzim.tech, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of our website.

2. About LugenZim Tech

LugenZim Tech is an independent publishing and creative company based in Zimbabwe.

We create, publish, distribute, and sell original literary works, including:

• Poetry collections;

• Books;

• eBooks;

• Audiobooks;

• Spoken-word recordings;

• Other creative products.

We collect and process personal information only for legitimate business purposes, including providing products, improving our website, communicating with customers, protecting our intellectual property, and complying with legal obligations.

3. Information We Collect

We collect information that helps us provide our services, process orders, communicate with customers, and improve your experience.

3.1 Information You Provide

When you interact with LugenZim Tech, you may provide information including:

• Full name;

• Email address;

• Telephone number;

• WhatsApp contact details;

• Billing information;

• Delivery address;

• Country and city;

• Account information;

• Order details;

• Payment confirmation information;

• Messages sent through our contact channels.

You may choose not to provide certain information; however, some website features, purchases, or deliveries may not be available without the required information.

3.2 Information Collected Automatically

When you visit our website, certain information may automatically be collected, including:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Time and date of visits;

• Pages viewed;

• Website interactions;

• Referring websites;

• General location information.

This information helps us understand website performance, prevent abuse, improve security, and improve user experience.

3.3 Cookies

LugenZim Tech uses cookies and similar technologies.

Cookies are small data files stored on your device that help websites remember information about your visit.

We may use cookies for:

Essential Website Functions

These cookies help operate important features such as:

• Website security;

• Shopping functionality;

• Account access;

• User preferences.

Analytics

We may use analytics tools to understand how visitors use our website, including:

• Pages visited;

• Website traffic;

• User behaviour;

• Technical performance.

This information helps us improve our website.

Advertising Cookies

LugenZim Tech may use Google AdSense and other advertising services.

Advertising partners may use cookies to:

• Display relevant advertisements;

• Measure advertising performance;

• Improve advertising services.

Third-party advertising providers, including Google, may use information collected through cookies according to their own privacy policies.

Users may manage advertising preferences through their browser settings or Google account settings.

4. How We Use Your Information

We use collected information for purposes including:

• Processing and fulfilling orders;

• Delivering digital products;

• Shipping physical books;

• Providing customer support;

• Sending important order updates;

• Managing user accounts;

• Preventing fraud and abuse;

• Improving website performance;

• Understanding customer preferences;

• Maintaining business records;

• Complying with legal requirements.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Payments and Financial Information

When you purchase products from LugenZim Tech, payments may be processed through third-party payment providers.

We do not store your complete payment card information.

Payment providers may collect and process financial information according to their own privacy policies.

Examples of information that may be recorded by us include:

• Payment confirmation;

• Transaction reference;

• Payment date;

• Purchased product;

• Customer details necessary for order fulfillment.

6. Digital Products

For digital products such as eBooks and audiobooks, we may collect information necessary to:

• Confirm your purchase;

• Deliver your files;

• Prevent unauthorized sharing;

• Provide customer support.

Download information may be recorded for security, copyright protection, and fraud prevention.

7. Physical Book Orders

For physical products, we may collect:

• Name;

• Address;

• Phone number;

• Delivery information.

This information may be shared with trusted delivery partners only when necessary to complete your order.

We do not allow delivery partners to use your information for unrelated marketing purposes.

8. User Accounts

If you create an account on our website, we may store:

• Account details;

• Login information;

• Purchase history;

• Download information;

• Account preferences.

You are responsible for protecting your account password.

LugenZim Tech will never request your password through email, WhatsApp, or other communication channels.

9. Third-Party Services

LugenZim Tech may use trusted third-party services to help operate our website, process payments, deliver products, communicate with customers, analyse website performance, and improve our services.

These third-party services may include:

• Website hosting providers;

• Payment processors;

• Courier and delivery companies;

• Analytics providers;

• Advertising partners;

• Email communication services;

• Security and fraud prevention services.

These third parties may have access to certain personal information only when necessary to perform their services.

We do not authorize third-party providers to use your personal information for purposes unrelated to providing their services to LugenZim Tech.

Each third-party service provider operates under its own privacy policy and terms of service.

10. How We Protect Your Information

LugenZim Tech takes reasonable technical and organizational measures to protect your personal information from:

• Unauthorized access;

• Loss;

• Misuse;

• Alteration;

• Disclosure;

• Destruction.

• We use appropriate security practices to protect information collected through our website.

However, please understand that no method of electronic storage or transmission over the internet is completely secure.

While we work to protect your personal information, we cannot guarantee absolute security.

11. Data Retention

LugenZim Tech retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy.

We may retain information for:

• Completing customer orders;

• Maintaining business and financial records;

• Meeting tax and legal requirements;

• Resolving disputes;

• Preventing fraud;

• Protecting our legal rights.

Order and transaction records may be retained for periods required by applicable Zimbabwean tax and business regulations.

When information is no longer required, we may securely delete or anonymize it.

12. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information.

These rights may include:

• The right to know what personal information we collect;

• The right to request access to your personal information;

• The right to request correction of inaccurate information;

• The right to request deletion of your information where legally permitted;

• The right to object to certain processing activities;

• The right to withdraw consent where processing is based on consent.

To exercise your privacy rights, please contact us using the contact information provided at the end of this Privacy Policy.

We may need to verify your identity before completing certain requests to protect your personal information.

13. International Visitors and GDPR Rights

LugenZim Tech is based in Zimbabwe but may serve customers and visitors from other countries.

If you are located in the European Economic Area (EEA), United Kingdom, or another region with similar privacy laws, you may have additional rights under applicable data protection regulations.

These rights may include:

• Accessing your personal data;

• Correcting inaccurate personal data;

• Requesting deletion of personal data;

• Restricting processing;

• Objecting to processing;

• Requesting data portability.

LugenZim Tech will consider valid privacy requests in accordance with applicable laws.

14. Children's Privacy

LugenZim Tech respects the privacy of children.

Our website and products may be accessible to people of different ages; however, we do not knowingly collect personal information from children without appropriate consent.

If you are under the age required to legally enter into a transaction in your country, you should use this website only with the permission and supervision of a parent or legal guardian.

If we discover that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

15. External Links

Our website may contain links to third-party websites, services, or resources.

These external websites operate independently from LugenZim Tech and have their own privacy policies.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any external website before providing personal information.

16. Google AdSense and Advertising Disclosure

LugenZim Tech may display advertisements through Google AdSense and other advertising networks.

Third-party advertising providers may use cookies, web beacons, or similar technologies to collect information about your visits to this website and other websites.

This information may be used to provide advertisements that are more relevant to your interests.

Google may use advertising cookies to help display advertisements based on your previous visits to this website or other websites.

You can manage your advertising preferences or disable personalized advertising through your Google account settings.

For more information about how Google uses information from websites that use its services, please review Google's advertising and privacy policies.

LugenZim Tech does not control the information collected by third-party advertisers and is not responsible for their independent privacy practices.

17. Email Communications

If you provide your email address to LugenZim Tech, we may use it to communicate with you regarding:

• Your orders;

• Digital product delivery;

• Account-related matters;

• Customer support requests;

• Important updates about our services.

If we introduce newsletters, promotional emails, or marketing communications in the future, you will have the option to unsubscribe from those communications where required by applicable law.

We will not send misleading emails or use your email address for unauthorized purposes.

18. Data Sharing and Disclosure

LugenZim Tech does not sell, rent, or trade personal information.

However, we may share limited information when necessary in the following situations:

18.1 Service Providers

We may share information with trusted service providers that assist us with:

• Website hosting;

• Payment processing;

• Product delivery;

• Email communication;

• Website security;

• Analytics.

18.2 Legal Requirements

We may disclose personal information if required by law or if we believe disclosure is necessary to:

• Comply with legal obligations;

• Respond to lawful requests from authorities;

• Protect our rights and property;

• Prevent fraud or illegal activity;

• Protect the safety of customers or others.

18.3 Business Changes

If LugenZim Tech is involved in a business transfer, such as a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of that transaction.

Any transfer will continue to be handled according to applicable privacy laws.

19. Account Security

If you create an account with LugenZim Tech, you are responsible for maintaining the confidentiality of your login information.

You should:

• Use a strong password;

• Avoid sharing your password with others;

• Log out when using shared devices;

• Notify us immediately if you suspect unauthorized access.

LugenZim Tech is not responsible for unauthorized access caused by your failure to protect your account credentials.

20. Fraud Prevention and Security Monitoring

To protect our customers, website, and intellectual property, LugenZim Tech may monitor certain activities for security purposes.

This may include:

• Detecting suspicious transactions;

• Preventing unauthorized downloads;

• Protecting digital products from piracy;

• Identifying fraudulent activity;

• Maintaining website security.

Information collected for security purposes will only be used for legitimate protection and business purposes.

21. Intellectual Property Protection

LugenZim Tech creates and distributes original literary works protected by copyright laws.

To protect our intellectual property, we may collect and process limited information related to:

• Purchases;

• Downloads;

• Account activity;

• Unauthorized sharing attempts;

• Copyright violations.

This information helps us protect our authorship rights and prevent misuse of our creative works.

22. Changes to This Privacy Policy

LugenZim Tech may update this Privacy Policy from time to time.

Changes may be made to reflect:

• Changes in our services;

• New website features;

• Legal requirements;

• Improvements to privacy practices;

• Changes in third-party services.

When changes are made, we will update the "Effective Date" at the top of this page.

We encourage visitors to review this Privacy Policy periodically to remain informed about how we protect personal information.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

23. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance regarding your personal information, please contact us.

LugenZim Tech

Proprietor: Nephi Mupombwa Moses Lurie

Country: Republic of Zimbabwe

Website: https://www.lugenzim.tech

Email: contact.nephilurie@lugenzim.tech

WhatsApp: +263773785535

We aim to respond to privacy-related inquiries within a reasonable timeframe.

End of Privacy Policy